SERVICES
Product Support and Operations
Software does not end with the release. We monitor critical systems in production, respond to incidents, analyze root causes and turn the findings into lasting technical improvements.
Sustainable operations for critical systems
After the move to production we support application and database monitoring, log analysis and performance tracking, incident prioritization and first response, root cause analysis, runbook management, post-release verification and backup and rollback checks. We plan high availability and disaster recovery processes together with you.
When do we work together?
The need for support and operations appears at different points. In every scenario we clearly define responsibilities, response times and communication channels.
Operating a product we built
For systems developed by DevsGate, the same team continues with maintenance, monitoring and continuous improvement after the handover.
Taking over an existing system
We analyze and take over a system built by another team, complete its documentation and reduce its operational risks.
Operations shared with your team
We work alongside your own team in monitoring, incident and root cause analysis processes and manage knowledge and runbooks together.
The process after handover
We set up the operations model together, based on how critical the system is, your existing infrastructure and the capacity of your team.
From findings to improvements
We turn findings from production into lasting improvements that reduce technical debt, improve performance and automate manual processes. Security updates, dependency scanning and capacity planning are regular parts of operations.
Related services and industries
Software Engineering
End-to-end software engineering from DevsGate: analysis, development, testing, deployment, handover and IT support, strengthened with AI, AI Agents and enterprise RAG.
Digital Transformation
We modernize existing systems with API layers, modern architectures and automation in a controlled and measurable way. Digital transformation that reduces technical debt.
Software Team Augmentation
Experienced software engineers who join your sprints, code reviews and CI/CD processes directly. A flexible, transparent and reported team augmentation model.
Logistics
Heavily integrated, carrier-connected operational systems that run around the clock. DevsGate software engineering experience in the logistics industry.
Telecommunications
API-driven, highly available and scalable telecommunications systems. DevsGate software engineering experience in the telecommunications industry.
Let us plan the operations of your critical system together.
Tell us about your system, your current infrastructure and the level of support you expect. We will define the right operations model together.
